The Library

Tap into expert thinking and practical advice to support your organisation.

A dedicated library of resources to help your organisation overcome challenges and create the future organisation ready to tackle the present and beyond.

Chatbots for charities

Interested in chatbot technology, but don’t know where to begin? We’ve put together a chatbot guide specifically for charity organisations which explains what it is, how it works, and what to consider when deploying it.

You’ll also find a collection of case studies inside putting chatbots into action, including charity-specific chatbot applications.

Chatbots for charities on desktop and mobile

iOS14 guidance for Facebook Advertisers

Download our short guide to the iOS14 updates to understand how this will impact your Facebook digital marketing, and importantly, what you need to do now to prepare for it.

A guide to CMS replacement

No matter which platform you're using, if your content management system (CMS) is reaching the end of its life, or your website has become outdated, you have a crucial decision to make.

Which CMS is best for your organisation? Download the guide to help construct a business case for your CMS decision.

Digital estates in Higher Education

Based on in-depth interviews with digital leaders about digital transformation across the HE sector.

Focussing on digital presence, shared challenges in the industry, and how technology has been imperative to support their transformation, this whitepaper provides insights and valuable lessons to learn from.

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Deciding effectively

There's no one-size-fits-all solution to optimise your organisation's decision-making process; what's right for you depends on your people, structure, and stakeholders. That's why we’ve devised a toolbox of approaches aimed at helping you make informed decisions.

Developing Agile Organisations

An introduction to Agile methodologies and strategies, including Agile principles, comparison to traditional Waterfall methods, key concepts of Agile product development, and Agile tools and resources.

Updated in 2021 to reflect the changes organisations have faced throughout the pandemic.

Making an impact with automation

This guide highlights, through a series of case studies, how intelligent automation can change the way you resource. Supporting the services you deliver, and shaping your productivity and efficiency gains.

The future charity report

A report that addresses current and future concerns within the charity sector and provides practical suggestions and approaches to overcome them. Based on extensive surveys of charity employees, in-depth interviews and discussions with charity leaders.

Includes six major enablers to change with suggestions on how to begin putting them in place.

Social media mastery

Learn how to design, execute and measure a joined-up social media strategy for your organisation.

This guide, authored by our dedicated digital marketing consultants and specialists, can help you devise and execute paid and organic social media strategies which support your organisation’s most important goals.