The present and future of conversational AI

Free online event

Thursday 27th May | 12pm-1pm


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About this event

What is Conversational AI, how has it developed, and what's next for this technology?


This one hour event will be hosted via Zoom by two of our Conversational AI experts, Antoine de La Gardette, Head of Conversational AI, and Maaike Coppens, Head of Conversational UX. During the session they will be covering the present and future state of conversational AI, including an introduction to the technology, what's important to make it successful, and what's next in this space?

With a mix of presentations and discussion, this is set to be a really informative session. Therefore we've made sure to include enough time to answer any Conversational AI questions you may have along the way.

What to expect

Here's just a few examples of what our experts will be covering in this session.




A history of chatbots

What worked, what didn't, and where are we now? How has conversational UX transformed chatbots?



How to get started

Decided a chatbot is the right solution but don't know where to start? We'll talk about off the shelf products vs bespoke consulting.



What makes a successful chatbot?

What should you consider when selecting, or building a chatbot, to really meet your requirements and the needs of your audiences?


Antoine headshot

Antoine de La Gardette

Head of Conversational AI

Antoine leads our conversational AI services with 15 years of experience in strategy and product management. He’s served previous roles at organisations ranging from Vodafone and BT, to fast-moving start-ups.

He has worked across a diverse range of business-to-customer (B2C) and business-to-business (B2B) products. These include Contact Centre AI, mobile apps and Alexa integrations. He’s worked with clients to create detailed product strategies, supporting vision, roadmap and delivery.

Antoine carries extensive experience in helping clients assess the commercial potential of new technologies too. As well as how these solutions can be efficiently translated into demonstrable customer benefits.

Maaike headshot

Maaike Coppens

Head of Conversational UX

Maaike is a Senior Consultant at Manifesto, as well as the Head of Conversational UX at OpenDialog.

She is an internationally respected conversational design expert, speaker and author. She has more than a decade of experience in user experience design for start-ups, as well as major brands such as AccorHotels, and Groupe SEB.

Maaike has particular expertise in consumer and voice. And she has consulted on platforms too, including Amazon Alexa and Google Dialogflow.

With a background in linguistics, she leads our voice and conversation design services. They are offered in English, French, Dutch and German. Maaike is also the co-author of the Voice UX Workbook.

Who is this for?

This event has been designed to help progress your understanding of conversational AI. It will benefit those working in digital, technology, and experience roles. We encourage any questions you may have surrounding this technology, so much so, that if you have any burning questions now - please send them through via our sign-up form below. We look forward to answering these during the event.

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