The present and future of conversational AI


About this event

What is Conversational AI, how has it developed, and what's next for this technology?


This one hour event will be hosted via Zoom by two of our Conversational AI experts, Antoine de La Gardette, Head of Conversational AI, and Maaike Coppens, Head of Conversational UX. During the session they will be covering the present and future state of conversational AI, including an introduction to the technology, what's important to make it successful, and what's next in this space?

With a mix of presentations and discussion, this is set to be a really informative session. Therefore we've made sure to include enough time to answer any Conversational AI questions you may have along the way.


Keen to learn more?

Here are some helpful links to some of the topics discussed during the webinar:


Antoine headshot

Antoine de La Gardette

Head of Conversational AI

Antoine leads our conversational AI services with 15 years of experience in strategy and product management. He’s served previous roles at organisations ranging from Vodafone and BT, to fast-moving start-ups.

He has worked across a diverse range of business-to-customer (B2C) and business-to-business (B2B) products. These include Contact Centre AI, mobile apps and Alexa integrations. He’s worked with clients to create detailed product strategies, supporting vision, roadmap and delivery.

Antoine carries extensive experience in helping clients assess the commercial potential of new technologies too. As well as how these solutions can be efficiently translated into demonstrable customer benefits.

Maaike headshot

Maaike Coppens

Head of Conversational UX

Maaike is a Senior Consultant at Manifesto, as well as the Head of Conversational UX at OpenDialog.

She is an internationally respected conversational design expert, speaker and author. She has more than a decade of experience in user experience design for start-ups, as well as major brands such as AccorHotels, and Groupe SEB.

Maaike has particular expertise in consumer and voice. And she has consulted on platforms too, including Amazon Alexa and Google Dialogflow.

With a background in linguistics, she leads our voice and conversation design services. They are offered in English, French, Dutch and German. Maaike is also the co-author of the Voice UX Workbook.

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